At HAMAYAL, we strive to ensure our customers are fully satisfied with their shopping experience. If for any reason you are not completely happy with your purchase, we offer an easy return and refund process under the following terms:

1. Return Eligibility

You may request a return or exchange if:

• The product is damaged or defective upon delivery
• You received the wrong item, size, or color
• The product does not match the description shown on our website

To be eligible for a return:

• The item must be unused, unwashed, and in its original packaging with tags intact
• The return request must be made within 7 days of receiving the order
• Proof of purchase (order confirmation or invoice) is required

2. Non-Returnable Items

We do not accept returns or exchanges for:

• Items that have been worn, washed, or altered
• Sale or discounted items
• Products purchased with gift cards or store credit (unless defective or wrong)

3. How to Request a Return

To initiate a return:

1. Email us at support@hamayal.pk with your order number, reason for return, and photos (if applicable)
2. Our team will review your request within 2 business days
3. If approved, we will share return instructions and shipping details

Please note: Return shipping charges are the customer’s responsibility unless the item received was damaged or incorrect.

4. Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund
• Approved refunds will be processed within 5–7 business days
• The amount will be refunded via your original payment method or as store credit, depending on your preference

Shipping and handling fees are non-refundable.

5. Exchange Policy

• Exchanges are subject to product availability
• If the desired size or item is not available, you may opt for store credit or a refund
• Exchange requests must follow the same steps and conditions as returns

6. Order Cancellations

• Orders can only be cancelled before they are dispatched
• Once shipped, the return policy will apply
• For cancellation requests, email us immediately at support@hamayal.pk

Need Help?

If you have any questions or need assistance, feel free to reach out to us:

📧 Email: support@hamayal.pk
📞 Phone: +92 335 5246222
🌐 Website: https://hamayal.pk