FAQs (Frequently Asked Questions)
What is Hamayal?
Hamayal is a premium clothing brand offering elegant, modest, and contemporary fashion for women in Pakistan. We focus on quality fabrics, stylish cuts, and affordable fashion that fits every occasion.
How can I place an order on hamayal.pk?
Placing an order is simple! Just browse our collections, select your desired item, choose the size, and click “Add to Cart.” Proceed to checkout, enter your shipping details, and confirm your order.
What payment methods are available?
We offer the following payment options:
Cash on Delivery (COD)
Bank Transfer
Easypaisa / JazzCash
Credit/Debit Cards (if available)
How long will it take to receive my order?
Our standard delivery time is 3–7 working days across Pakistan. Delivery times may vary during sales, holidays, or due to unexpected delays.
Do you offer international delivery?
Currently, we only ship within Pakistan. International shipping options may be introduced in the future.
Can I return or exchange a product?
Yes! We offer a 7-day return or exchange policy for unused, unwashed items in original condition with tags intact. For more details, visit our Return & Refund Policy.
Are sale or discounted items returnable?
Items bought on sale or special promotions are non-refundable and non-exchangeable unless the product is damaged or incorrect.
What if I receive a defective or wrong item?
We’re sorry! Please contact us within 48 hours of receiving your parcel with your order number and photos of the item. We’ll resolve it quickly.
📧 Email: info@hamayal.pk
📱 WhatsApp: +92 335 5246222
How do I know which size to order?
Each product has a detailed size chart available on its page. Please refer to it before placing your order. If you’re still unsure, feel free to reach out to our team for guidance.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via SMS or email. You can use it to track your parcel through our courier partner’s website.
Can I cancel my order?
Yes, you can cancel your order before it is dispatched. Once it’s shipped, cancellation is not possible. To cancel quickly, contact our support team immediately.
How can I contact Hamayal support?
For any inquiries, feel free to contact us:
📧 Email: info@hamayal.pk
📱 WhatsApp/Phone: +92 335 5246222
🕒 Support Hours: Monday to Saturday, 10 AM – 6 PM